About Us


SAP Care was founded in 2011 by Registered Nurse, Usebia Muzondo and has grown to become a prominent local Domiciliary Care and Nursing Agency in West Kent. We started as a Nursing Agency supplying Carers and Registered Nurses to Nursing Homes and hospitals around Tunbridge Wells, Tonbridge, Crowborough and Sevenoaks areas. The agency grew to become a leading supplier of healthcare staff locally, creating a great reputation for supplying reliable and well-trained healthcare professionals. In 2016, Usebia expanded into Domiciliary Care. This led to the opening of a home care division within SAP Care in January 2017. This division continues to show opportunities for growth with potential for SAP Care to become the number one home care agency in Tunbridge Wells, Tonbridge and surrounding areas. 

Our Domiciliary Care Services aims to provide the best personalised homecare services to clients who prefer to remain in the comfort of their own home. Our Nursing Agency services aims to assist health care facilities i.e. Nursing Homes and Hospitals with their short and long-term staffing needs.

Our guiding principles can be found in Our Mission Statement below.

At SAP Care, we pride our healthcare team of their ability to provide the highest support and care possible; regardless of the dependence level or special requirements of our clients.

Since its opening, SAP Care has been devoted to upgrading the quality of nurses and carers available to our clients. Our carers and nurses are trained to be courteous and treat our clients with respect and dignity.

SAP Care has a very well experienced management team with well over 20 years’ experience in the industry. Our Branch Manager has worked as a Registered Nurse in Hospitals and Nursing Homes for over 25 years. Our Care Coordinators are highly experienced and were recruited specifically for their passion for caring.

SAP Care is registered and fully regulated by the Care Quality Commission (CQC).

Our personalised and affordable services are available 24/7.  Call our team today on  01732 807 121 or  email us on info@sapcare.co.uk.


To offer the best comforting care that benefits our clients who may require assistance to live at home, regardless of their dependency level or age through very well-trained and compassionate care staff.


  • Provide unparalleled care services at competitive affordable rates
  • Provide highly skilled, highly trained and experienced care staff
  • Foster self-fulfilment and promote independence
  • Support self expression
  • Promote self-esteem and dignity
  • Accord our clients with respect
  • Continually research into the care industry to improve our services


At the heart of SAP Care is a personalised Personal Care Plan. We understand each individual should be given a care plan that specifically answers to their needs. Before we match our clients to the right carer, we will carry out a free in-home assessment and come up with a with a workable care plan to give clients a personalised experience.

The care Plan is a customised comprehensive plan to meet our client’s physiological, safety, physical and social needs. Our carers are trained to be patient, polite and courteous, so you can rest assured of a professional and warm service delivery.


  • We aim to promote continuity by familiarising the same carers with the same clients
  • Our carers complete our certification program
  • We are locally owned and operated by experienced healthcare professionals
  • We have an excellent employee retention rate
  • Our carers are all disclosure barring checked and certified